Shipping policy
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3
-
7 business days of processing and production time for your
order to ship out.
HOW LONG IS THE SHIPPING TIME?
Average transit times to the United States:10
-
24 Business days
Average transit times
to International: 20
-
35 Business days
There are circumstances that are out of control (natural disasters, holidays,
weather, etc.) that may cause shipping postponements. While most packages will
arrive on time, there may be circumstances and delays that
our carriers may
experience. For this reason, we do not guarantee the exact delivery time; the
delivery issue is the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your ord
er 24
hours after creating it for the cancellation to be applied. If the item has already
shipped. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto
-
filled your address
s incorrectly, simply reply to your
order confirmation email and give us the correct information. Notify us
immediately via email. If the address is wrong, we can correct this within 24
hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding
ng. Despite this, our customers report that
around 1 in 1000 products arrives damaged due to mail service mistreatment.
FOR PRE
-
ORDERED OR BACK
-
ORDERED ITEMS
If your order contains a pre
-
ordered or back
-
ordered item, we will ship any items
we have available immediately and ship the items that are pre
-
ordered or back
-
ordered immediately when we have them available. So if you ordered more than
one item on a single
e order and receive only a part of your item don't worry, you
will receive your other items shortly after.
If this happens to you, please
contact us
with:
-
Your order number.
-
A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE
HELP?
If we still haven't managed to answer your question please feel free to
contact
us
and we will do our best to reply within 24 hours :)
Please allow 3
-
7 business days of processing and production time for your
order to ship out.
HOW LONG IS THE SHIPPING TIME?
Average transit times to the United States:10
-
24 Business days
Average transit times
to International: 20
-
35 Business days
There are circumstances that are out of control (natural disasters, holidays,
weather, etc.) that may cause shipping postponements. While most packages will
arrive on time, there may be circumstances and delays that
our carriers may
experience. For this reason, we do not guarantee the exact delivery time; the
delivery issue is the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your ord
er 24
hours after creating it for the cancellation to be applied. If the item has already
shipped. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto
-
filled your address
s incorrectly, simply reply to your
order confirmation email and give us the correct information. Notify us
immediately via email. If the address is wrong, we can correct this within 24
hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding
ng. Despite this, our customers report that
around 1 in 1000 products arrives damaged due to mail service mistreatment.
FOR PRE
-
ORDERED OR BACK
-
ORDERED ITEMS
If your order contains a pre
-
ordered or back
-
ordered item, we will ship any items
we have available immediately and ship the items that are pre
-
ordered or back
-
ordered immediately when we have them available. So if you ordered more than
one item on a single
e order and receive only a part of your item don't worry, you
will receive your other items shortly after.
If this happens to you, please
contact us
with:
-
Your order number.
-
A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE
HELP?
If we still haven't managed to answer your question please feel free to
contact
us
and we will do our best to reply within 24 hours :)